CybLight Logo

CybLight — Refund Policy

Premium

Refund & Subscription Cancellation Policy

Last updated: August 22, 2026

1. General provisions

The CybLight team (cyblight.org) is dedicated to delivering high-quality digital services and features within CybLight Premium subscriptions (Starter, Pro, Advanced, VIP).

All financial transactions, payment processing, and billing are securely handled by our official payment partner — Paddle.com Market Limited ("Paddle"), operating as the Merchant of Record.

2. 14-Day Money-Back Guarantee

We provide a 14-day 100% money-back guarantee for initial subscription purchases. If for any reason the service does not meet your expectations, you are entitled to request a full refund within 14 calendar days of purchase.

Conditions for the 14-day guarantee:

  • The request is submitted within 14 days of the initial payment.
  • The account email, receipt number, or Paddle order ID is provided.

3. Subscription Cancellation

You can cancel your CybLight Premium subscription auto-renewal at any time:

  • In Account Settings: Cancellation is available with 1 click in your account settings ("Subscription / Premium" tab), or via the link in your Paddle receipt.
  • Access After Cancellation: After cancellation, your subscription remains fully active until the end of the paid billing cycle (month or year). No further charges will occur.
  • No Cancellation Fees: Cancelling your subscription is completely free with no hidden fees.

4. How to Request a Refund

You can request a refund through either of the following methods:

  • Via CybLight Support: Email [email protected] with the subject "Refund Request" and your account details.
  • Via Paddle Buyer Support: Use the link in your email receipt or visit paddle.net.

Refunds are credited to the original payment method (debit/credit card, PayPal, Apple Pay, Google Pay) within 5–10 business days depending on your financial institution.

5. Exceptions

Refunds are not granted in the following cases:

  • Requests submitted after 14 calendar days from the initial payment.
  • Account suspension due to severe violations of our Terms of Service (fraud, malicious activities, attacks against services).

6. Contacts